Support

Depending on what your specific question is, you can contact Stake Support through three email addresses. To do so, send an email to one of the following contacts.

Help [email protected]
Partners [email protected]
Press [email protected]

These are the only official email addresses for Stake support. Do not send emails to other contacts. Especially if you got them from search engines or third-party sites.

Email support is a universal way to solve problems and get advice. Its advantage is the possibility of detailed consideration of the problem by our specialists. We will have time to understand your issue and provide the most detailed advice possible. But you should be prepared to wait up to 24 hours. Sometimes serious problems take longer to resolve.

Consider the following guidelines to reduce response times and reduce the burden on Stake’s support team:

• Fill in the field with the subject of the letter. In it you should try to describe in several slots the main essence of your problem or question;
• In the body of the letter, describe all the details. Try to give as much detail about the problem as possible;
• If possible, attach clarifying materials to the letter. For example, screenshots of the error;
• Do not send multiple emails in a row if they relate to the same issue;
• Do not respond to emails that have been sent to your email as part of an automated promotional mailing;
• Use your own e-mail address for communication. It is desirable that you use it when registering on the official Stake website or the Stacke app;
• If you are experiencing negative emotions, do not take it out on Stake support staff. Doing so may result in your account being blocked.

If you are unable to send an email directly, you can contact the Stake support team in another way. There is a feedback form on the official website.

For simple problems and quick advice, you can contact Stake’s support team in India through online chat. It is also available round the clock. To get a consultation, start the chat, write a message and send it. After that, wait for our manager to reply to you. This may take up to 15 minutes.